Émy™ | Therapeutic Comfort Sneakers

ADDISON BREE began with a simple tradition between a mother and her daughter — Sunday mornings spent laying out outfits together, laughing over what to keep, what to wear again, and what might one day be passed down.

Those quiet moments became the heart of what ADDISON BREE stands for today: modern, elegant fashion for women who want style that feels current, effortless, and calm.

As we make room for new collections and the next chapter of ADDISON BREE, we’re holding a special Clearance Sale on selected pieces from our US store.

It’s our way of giving some of our most-loved styles one more chance to become part of someone else’s wardrobe — to be worn, enjoyed, and perhaps even passed down someday.

Selected pieces are now available at reduced prices while stock lasts.

Thank you for being part of the ADDISON BREE story. 💛

As we’re currently holding our Clearance Sale, in-person availability may be limited. For the latest updates on our location, opening hours, and any available try-on appointments, please check our Facebook page, where we share the most up-to-date information.

You can also shop ADDISON BREE online anytime from the comfort of home. We provide detailed sizing information and clear product images to help make choosing the right pieces as easy as possible.

Our Clearance Sale includes selected modern and elegant styles at reduced prices, with availability limited while stock lasts.

• Size Information: We recommend you to always go one size up.
  
• Custom Sizing: If you’re between sizes, we recommend choosing the next size up for comfort.
  
• Measurement Tips: Measure your bust, waist, and hips to find your perfect size using our size guide.

We want you to be completely satisfied with your purchase. That's why ADDISON BREE offers a 30-day return policy. If you're not in love with your order, simply return it within 30 days for a full refund or exchange. Shop with confidence, knowing that your satisfaction is our priority!

HOW QUICKLY CAN YOU ANSWER MY QUESTIONS?

We answer messages and emails in the order they are received and always do our best to respond as quickly as possible. Our typical response time is within 24–48 hours.

During busy periods or sales, responses may take a little longer, but our team will get back to you as soon as possible.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?

We begin processing orders shortly after they are placed, so we cannot always guarantee that an address can be changed once an order has been submitted.

If you notice an error in your delivery address, please contact us as soon as possible with your full name and order number. If your order has not yet been processed or shipped, we will do our best to update it for you.

Once an order has been shipped, we may no longer be able to make changes to the delivery address.

HOW LONG IS THE PROCESSING TIME?

Our standard order processing time is 1–3 business days, depending on current order volume.

During Clearance Sales, holidays, or other busy periods, processing may take slightly longer due to increased demand.

Once your order has been shipped, you will receive tracking information so you can follow its journey.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

We do our best to keep our inventory accurate, especially during our Clearance Sale when certain styles may sell out quickly.

In the rare event that an item in your order becomes unavailable, we will contact you by email with an update.

If we are unable to fulfill the item, the amount paid for that item will be refunded to your original payment method.

I RECEIVED A DAMAGED ITEM. WHAT SHOULD I DO?

We’re sorry your order didn’t arrive in the condition we expect.

Please contact our customer support team as soon as possible and include your name, order number, and clear photos of the damaged item and packaging.

Our team will review the issue and help you with the appropriate next steps.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a shipping confirmation containing your tracking information.

You can also visit the Track My Order page through our website and enter your tracking number to check the latest status of your package.

If you’re having trouble locating your order, please contact us and we’ll be happy to assist.

WHY IS MY TRACKING NUMBER NOT WORKING?

Tracking information may take some time to update after your order has been shipped.

In some cases, it can take 24–72 hours for the carrier’s system to display the first tracking update.

If your tracking information has not updated after this period or appears incorrect, please contact our customer support team with your order number so we can look into it for you.

WHAT SHOULD I DO IF SOMETHING IS MISSING FROM MY ORDER?

If an item is missing from your order, please contact us as soon as possible.

Include your name, order number, and details of the missing item so our customer support team can investigate and help resolve the issue.

For the fastest assistance, please reach us through the Contact Us page on our website.

WHAT CONDITION MUST ITEMS BE IN TO BE RETURNED?

Unless otherwise stated in our return policy, eligible items must be returned in the same condition in which they were received.

Items should be:

• Unworn and unused
• Free from stains, odors, or signs of wear
• Returned with all original tags attached
• Returned in their original packaging where possible

Please review our full Return & Refund Policy before sending an item back, as certain Clearance Sale items may be subject to specific return conditions.

ARE MY PAYMENTS SAFE?

Yes. At ADDISON BREE, protecting your personal and payment information is important to us.

Payments placed through our website are processed through secure payment providers using industry-standard security measures.

We do not directly store your complete payment card information.

You can shop ADDISON BREE with confidence knowing that we take the security of every transaction seriously.