Return & Refund Policy
Key Details
How Returns Work
Starting Your Return
- Email us at support@addisonbree.com with your order number and a brief explanation of why you would like to make a return.
- Our customer support team will review your request, confirm your return eligibility, and provide the appropriate return instructions.
- Package your item securely and send it to the return address provided in your return confirmation.
Where Your Return Goes
Returns are processed through our designated returns facility. The correct return address and instructions will be provided to you after your return request has been approved. Please do not send returns to our registered office or any address not specifically provided by our customer support team, as unauthorized returns may not be accepted or processed.
Designated Returns Facility:
Consignee: Addison Bree
Lane 1177, Jianlan Road
Meixu Street, Yinzhou District
Ningbo, Zhejiang 315100
China
Please contact us before returning any item so that we can confirm the correct return instructions for your order.
This policy should be read together with our Terms of Service.
Receiving Your Refund
Once we have received and inspected your returned item, approved refunds are typically processed within 2–5 business days. Your refund will be issued to the original payment method used at checkout.
Please note that your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.
Exchanges
If you would prefer a different size or style, please email us at support@addisonbree.com within 30 days of delivery. Eligible items must be unworn, unused, and returned in their original condition.
Our team will provide the appropriate exchange instructions after reviewing your request.
Canceling an Order
If you would like to cancel your order, please contact us at support@addisonbree.com as soon as possible. If your order has not yet entered processing, we will do our best to accommodate your cancellation request.
Once an order has been processed, packed, or shipped, we cannot guarantee that cancellation will be possible. If your order has already shipped, you may request a return after delivery in accordance with this Return and Refund Policy.
Received the Wrong, Damaged, or Defective Item?
If your order arrives damaged, defective, or incorrect, please take clear photographs of the item and packaging and email them to support@addisonbree.com along with your order number as soon as possible.
Our customer support team will review the issue and, where appropriate, help arrange a replacement, refund, or another suitable resolution.
Package Marked as Delivered but Missing?
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property, with household members, neighbors, building management, and any secure delivery location where the carrier may have left the package.
If you are still unable to locate it, please contact us at support@addisonbree.com within 7 days of the recorded delivery date. We will review the available tracking information and assist you in investigating the issue.