FAQ

Frequently Asked Questions

1. How long will my order take to arrive?

U.S. orders typically arrive within 4–7 business days. Once your order has shipped, we’ll send you a tracking link by email so you can follow its progress from shipment to delivery.

2. How much is U.S. shipping?

Shipping is complimentary on all U.S. orders. There are no additional standard shipping charges at checkout. Your package may be delivered by USPS, UPS, FedEx, or another trusted shipping carrier.

3. Where is my order shipped from?

Orders are prepared and shipped through our fulfillment network. Once your order is on its way, you’ll receive a shipping confirmation email with tracking information so you can monitor your delivery.

4. How do I choose the right size?

We recommend reviewing the sizing information provided on each individual product page before placing your order, as fit may vary between styles. If you’re between sizes or unsure which option to choose, please contact us at support@addisonbree.com, and our team will be happy to assist.

5. Can I return or exchange an item?

Yes. We accept eligible returns and exchanges within 30 days of delivery. Items must be unworn, unused, and returned in their original condition. To start a return or exchange, email support@addisonbree.com with your order number, and our team will provide the appropriate return instructions.

Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect. We do not charge a restocking fee.

6. When will I receive my refund?

Once your return has been received and inspected, approved refunds are typically processed within 2–5 business days and issued to the original payment method used at checkout. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

7. What should I do if my package is damaged, incorrect, or missing?

If your order arrives damaged, defective, or you receive an incorrect item, please email support@addisonbree.com with your order number and clear photographs of the item and packaging so our team can assist you.

If your tracking information shows your package as delivered but you cannot locate it, please first check around your property, with household members, neighbors, building management, or any secure delivery location where the carrier may have left it.

If you are still unable to locate your package, please contact us within 7 days of the recorded delivery date, and we’ll help investigate.

8. How can I track my order?

Once your order has shipped, you’ll receive a confirmation email containing your tracking information. You can use the tracking link provided to view the latest updates from the shipping carrier.

9. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@addisonbree.com. We’ll do our best to accommodate your request if your order has not yet entered processing or been prepared for shipment.

Once an order has been processed, packed, or shipped, changes or cancellations may no longer be possible.

10. How can I contact Addison Bree?

Our customer support team is here to help with questions about your order, shipping, returns, sizing, or our products. You can reach us at support@addisonbree.com.

For questions regarding an existing order, please include your order number so we can assist you as efficiently as possible.